Shipping policy

Last updated: August 5, 2026

1. Where we ship

We ship to all 50 US states and the District of Columbia.

We do not ship to APO, FPO, or DPO military addresses, to US territories, or to any destination outside the United States.

We can deliver to most PO Boxes.

2. Processing time

Orders are processed Monday to Friday, excluding US public holidays.

Once your payment is confirmed, we prepare and dispatch your order within 1 to 3 business days. Orders placed after 2:00 PM ET, or on a weekend or holiday, begin processing the next business day.

During sale periods and the holiday season, processing may take slightly longer. If your order will be delayed beyond the times stated here, we email you before it ships.

3. Delivery times

Delivery time is processing time plus transit time.

All timeframes are business days and exclude weekends and US public holidays. Estimates are not guarantees. Carrier performance and weather can affect transit time.

Deliveries to Alaska and Hawaii may take several days longer than the estimates above.

4. Shipping costs

Shipping is free on every order, with no minimum spend.

There are no delivery charges, handling fees, or surcharges of any kind. The price you see on the product page, plus applicable sales tax, is the full amount you pay.

This applies to all 50 states and the District of Columbia, including Alaska and Hawaii.

5. Split shipments

If your order contains multiple items, they may ship separately and arrive on different days. This often happens when items are packed differently to protect them in transit.

Split shipments never cost you anything extra. You receive a separate tracking number for each parcel.

6. Tracking your order

You receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Tracking information usually becomes active within 24 to 48 hours after dispatch.

If your tracking has not updated for more than 5 business days, email support@kizera.com with your order number and we will open an inquiry with the carrier.

7. Taxes and additional charges

The price you pay at checkout is the final price.

There are no additional charges due at delivery. You will not receive a bill from the carrier, and no further payment is required to receive your order.

If a carrier ever contacts you requesting additional payment on a Kizera order, do not pay it. Contact us immediately at support@kizera.com and we will resolve it with the carrier at our own cost.

Applicable state and local sales tax is calculated at checkout and shown before you confirm your order.

8. Address accuracy

Please check your shipping address carefully before confirming your order. We ship to the address exactly as you enter it.

If you notice a mistake, email support@kizera.com immediately with your order number. We can usually correct an address before dispatch. Once an order has been handed to the carrier, we cannot change it.

We are not responsible for orders delivered to an incorrect address supplied by the customer. If such a parcel is returned to us, we will reship it to the correct address at no cost to you, or issue a full refund, whichever you prefer.

9. Delivery, risk, and missing parcels

Risk of loss passes to you when the carrier marks the parcel as delivered to the address you provided.

If your tracking shows delivered but you cannot find the parcel:

1. Check with neighbors, building management, and around entrances and porches
2. Wait 48 hours, as carriers occasionally scan a delivery early
3. Email support@kizera.com with your order number

We will open a carrier investigation on your behalf. Where a parcel is confirmed lost in transit, we send a replacement or issue a full refund at no cost to you.

10. Refused and undeliverable parcels

If a parcel is refused at delivery, or is returned to us because it could not be delivered after the carrier's attempts, we issue a full refund of the purchase price once we receive it back.

11. Damaged on arrival

Home decor is fragile and occasionally something breaks in transit. If your item arrives damaged, we replace or refund it at no cost to you.

Email support@kizera.com within 30 days of delivery with your order number, a photo of the item, and a photo of the outer packaging. In most cases you will not need to send the damaged item back. Full details are in our Refund and Return Policy.

12. Shipping delays

Delivery estimates are not guarantees, and factors outside our control can cause delay, including severe weather, carrier disruption, strikes, and peak season volume.

In line with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the timeframe stated at checkout, or within 30 days where no timeframe is stated, we will contact you, explain the delay, and give you the choice to accept the new timeframe or cancel your order for a full refund.

13. Order changes and cancellations

You may cancel or change your order free of charge at any time before it ships. Email support@kizera.com with your order number as soon as possible.

Once your order has been dispatched it cannot be cancelled. You can refuse delivery or return the item under our Refund and Return Policy.

14. Contact

Website name: kizera.com
Company name: Capture and Create
Address: Herengracht 336-A, 1016 CE Amsterdam, The Netherlands

Phone: +1 929 612 7506
Mail: support@kizera.com

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: closed

(Eastern Time, GMT −5)

Our support team responds within 1 business day. Messages sent on Sunday are answered the next business day.