Refund policy

Last updated: August 5, 2026

At Kizera, we want every piece you bring into your home to feel right. If something is not what you hoped for, this policy explains exactly how returns, replacements, and refunds work. We sell to customers throughout the United States, and this policy is written for US consumers.

1. Return period

You have 30 calendar days from the date your order is delivered to request a return for any reason, including change of mind.

For items that arrive damaged, defective, or incorrect, see Section 4. Those cases are handled differently and at no cost to you.

2. Overview of costs

We believe you should know the full cost of a return before you buy, not after.

Cost	Amount
Restocking fee	$0.00
Return shipping (damaged, defective, or incorrect item)	$0.00, Kizera covers all costs
Return shipping (change of mind)	Customer responsibility

All returns are sent to our facility in Lockport, New York, so change of mind returns are domestic shipping only. You will never be asked to ship an item overseas.

3. Eligibility for a change of mind return

To be eligible, items must be:

Unused, unassembled, and in the same condition you received them
In their original packaging, with all protective materials, hardware, and accessories included
Accompanied by proof of purchase, such as your order number or confirmation email

Items we cannot accept back:

Custom, personalized, or made-to-order pieces
Items marked "Final Sale" or "Clearance" at the time of purchase
Items that have been assembled, installed, mounted, or modified
Items showing signs of use, wear, or damage caused after delivery
Candles, textiles, and bedding once opened or removed from sealed packaging, for hygiene reasons

If you are unsure whether your item qualifies, email us at support@kizera.com before returning it. We would rather answer the question than have you pay for shipping on a return we cannot accept.

4. Damaged, defective, or incorrect items

Home decor travels a long way, and occasionally something arrives broken. If that happens, we fix it.

If your item arrives damaged, defective, or is not what you ordered, we will send a replacement or issue a full refund at no cost to you. In most cases you will not need to send the item back.

What to do: Email support@kizera.com within 5 days of delivery with:

Your order number
A clear photo of the item and of the outer packaging
A short description of the problem

We respond within 1 business day and arrange the replacement or refund from there. You do not pay return shipping, and there is no restocking fee.

5. How to start a return

Please contact us before shipping anything back. Returns sent without authorization cannot be matched to your order and cannot be refunded.

Email us. Send your order number and the reason for return to support@kizera.com.
Wait for instructions. Our team replies within 1 business day with your return authorization number and confirmation of the return address.
Ship the item. Pack it securely in its original packaging, write your return authorization number clearly on the outside of the parcel, and send it to our Lockport facility. We strongly recommend a trackable service. Kizera is not responsible for returns lost or damaged in transit before they reach us.

6. Return address

Approved returns are sent to our United States returns facility:

Kizera Returns
4890 IDA Park Drive
Lockport, NY 14094
United States

Please include your return authorization number on the parcel. Parcels arriving without one may be delayed while we identify the order.

Important: Our administrative office is located in Amsterdam, the Netherlands. Please do not send returns to the Amsterdam address. Returns sent there cannot be processed or refunded.

7. Refund processing

Once your return arrives at our Lockport facility, we inspect it within 3 business days and email you to confirm whether the refund is approved.

Approved refunds are issued within 7 business days to your original payment method. We cannot refund to a different card or account.

After we release the refund, your bank or card issuer typically posts the funds within 5 to 10 business days. That final step is controlled by your financial institution and is outside our control.

We do not charge restocking fees. You receive the full purchase price of the returned item.

8. Exchanges

We do not process direct exchanges. If you would like a different item, please return the original for a refund and place a new order. This is faster than an exchange in almost every case, because your new item ships immediately rather than waiting for your return to arrive and be inspected.

9. Order cancellations

You may cancel your order free of charge at any time before it ships. Email support@kizera.com with your order number as soon as possible.

Once an order has been handed to the carrier, it can no longer be cancelled. You can still refuse delivery or return it under Section 5.

10. Your rights under US law

This policy sits alongside your rights as a consumer, it does not replace them.

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the timeframe stated at checkout, or within 30 days where no timeframe is stated, we will notify you and offer you the choice to accept the delay or cancel for a full refund.

Products sold on kizera.com may carry implied warranties under the Uniform Commercial Code as adopted in your state. Some states provide additional consumer protections regarding refunds and returns. Where state law gives you rights beyond this policy, those rights apply.

You also retain your billing dispute rights under the Fair Credit Billing Act and, for debit card payments, the Electronic Fund Transfer Act. Nothing in this policy limits those rights. That said, we ask that you contact us first. Almost every issue is resolved faster directly than through a dispute.