Frequently Asked Questions

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Absolutely. Drop us a line through the contact form or email support@kizera.com, and we'll send your invoice over as soon as we can.

The quickest fix is to start a new order, ideally with a different payment method. Just double-check your inbox first: if a confirmation email came through for the first attempt, that order went through and there's no need to repeat it.

Please review your address carefully before you confirm your order — once it's placed, it enters our system straight away and changes usually aren't possible. That said, get in touch the moment you spot a mistake and we'll do whatever we can.

We ship throughout the United States.

During sale events and around major holidays, order volume climbs and preparation can take a little longer than our standard 1–3 business days. If your order is affected, we'll keep you posted by email.

If your order hasn't been processed yet, we can usually cancel it. Email us as soon as possible — once a parcel is on the move and handed to the carrier, cancellation is no longer possible and you'll need to use our standard return process instead.

Sometimes an item sells out between your order and our shipment. If that happens, you'll get an email from us right away. If we can't restock it within two weeks, we'll refund you in full — automatically, no request needed.

Most orders are picked, packed and handed to the carrier within 1–3 business days — often faster. When things get busy, such as during a sale or the run-up to a holiday, preparation can take a day or two longer than usual.

Orders are prepared and handed to the carrier within 1–3 business days. From there, expect delivery in roughly 6-12 business days. The total estimated delivery time is 7–15 business days. You'll receive a tracking number so you can follow your parcel every step of the way.

Nothing — shipping is free on every order.

The vast majority of parcels land within the estimated window. If yours hasn't, give it a few extra days and keep an eye on your tracking page — occasionally a parcel is waiting for you at a local pickup point. Still nothing after that? Reach out to our team and we'll chase it down for you.

Larger orders are sometimes split across several parcels, each with its own tracking number. Your remaining items are likely still on their way.

Head to our tracking page and enter your tracking number.

Tracking usually takes 24–72 hours after shipment to go live in the carrier's system, so a number that shows nothing at first is normal. If it's still not working after three days, send us a message and we'll chase down the shipment for you.

Depending on your location, your parcel travels with USPS, UPS, DHL or FedEx. Every order ships with tracking, packed in a padded mailer or sturdy box.

You have 30 days from delivery to send almost any item back — no explanation needed. Personalised items and hygiene products are the exceptions. Return shipping is paid by the customer. Contact us first and we'll walk you through it. Full details are in our Refund Policy.

That shouldn't happen, and we'll make it right. Let us know within 5 business days of delivery and we'll sort out a solution.

Items should come back unused, clean and in their original packaging, with any tags or accessories still included. Please pack the parcel well so it survives the trip back. For hygiene reasons, opened personal-care and hygiene items can't be returned unless they arrived faulty.

Returns are checked within 3 business days of reaching us. Once approved, we issue the refund to your original payment method within 7 business days. Depending on your bank or card issuer, it can take a few extra days to appear on your statement.

Direct exchanges are reserved for items that arrive damaged or faulty. If you'd simply prefer a different version, return the original within 30 days for a refund and place a fresh order for the one you want — it's usually the quicker route.

Photos make everything faster: a shot of the item itself, one of the packaging it arrived in, and one of the shipping label. Send those with your message and we'll take it from there.

The essentials needed to run your order — contact details, delivery address and order history — plus general technical data such as device type and how the site is used, which helps us improve it. Our Privacy Policy sets out the full picture.

You can adjust or block cookies through your browser settings, and through the cookie controls on our site where offered. Our Privacy Policy explains what each type is used for.

Yes. Email us and we'll remove your personal data, apart from anything we're legally required to keep for accounting or order records.

Use the contact form on this page or email support@kizera.com.

Tell us what happened via the contact form or at support@kizera.com. We'll get on it right away.