Payment Policy

Last updated: August 5, 2026

This Payment Policy explains how payments are processed on kizera.com. By placing an order you agree to the terms below. This policy should be read together with our Terms of Service, Shipping Policy, and Refund Policy.

1. Who you are paying

Kizera is operated by:

Capture and Create
Herengracht 336-A
1016 CE Amsterdam
The Netherlands

Email: support@kizera.com
Phone: +1 929 612 7506

Our support hours are Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 3:00 PM, Eastern Time. We are closed on Sunday.

Although we serve customers throughout the United States and price all orders in US dollars, Capture and Create is a company registered in the Netherlands. Your payment is processed by our Netherlands-based merchant account. Please read Sections 6 and 7 carefully, as this may affect how the charge appears on your statement and whether your card issuer applies a foreign transaction fee.

2. Accepted payment methods

We currently accept:

Visa
Mastercard
Maestro
PayPal
Apple Pay
Google Pay
Shop Pay

Debit cards carrying the Visa or Mastercard logo are accepted. We do not accept checks, money orders, wire transfers, cash on delivery, cryptocurrency, or gift cards issued by third parties.

If a payment method shown at checkout is unavailable in your region or with your issuer, please select an alternative method or contact us at support@kizera.com.

3. Currency and pricing

All prices on kizera.com are displayed and charged in United States Dollars (USD).

Product prices shown on our website do not include shipping costs or applicable sales tax. Your complete order total, is displayed on the final checkout screen before you confirm and submit your order. We do not add any charges after you have confirmed your order.

4. When your card is charged

Placing an order authorizes your payment. Depending on your payment provider, funds may be authorized immediately and captured at the time your order is accepted.

If we are unable to fulfill your order, or if we cancel your order for any reason described in Section 10, we will not capture the payment, or we will refund the amount in full as described in Section 12.

In line with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we ship within the timeframe stated on the product page and in our Shipping Policy. If we cannot ship within that timeframe, or within 30 days where no timeframe is stated, we will notify you by email, offer you the choice to consent to the delay, and offer you the option to cancel your order for a full refund.

5. Sales tax

Applicable state and local sales tax is calculated automatically at checkout based on your shipping address and the tax rules in effect in that jurisdiction. The exact tax amount is shown to you before you complete your purchase.

Where we are not required to collect sales tax on your order, you may still owe use tax to your state. Responsibility for reporting and paying use tax in that situation rests with you.

6. How the charge appears on your statement

Because our merchant account is located in the Netherlands, your statement may also show the transaction as an international or foreign purchase.

If you do not recognize a charge from us, please contact us at support@kizera.com before contacting your bank. In most cases we can identify the order and resolve the question the same business day.

7. Foreign transaction fees

We charge you the exact US dollar amount shown at checkout. We do not add any surcharge, convenience fee, or handling fee of our own.

However, because the transaction is processed outside the United States, some US card issuers apply a foreign transaction fee, commonly around 1 percent to 3 percent of the purchase amount. This fee is charged by your bank or card issuer, not by Kizera, and we do not receive any part of it.

If you would like to avoid this fee, you may wish to pay with a card that does not charge foreign transaction fees, or to use PayPal. We recommend checking the terms of your card before ordering. We are happy to answer questions about this at support@kizera.com.

8. No surcharges

We do not apply surcharges based on your choice of payment method. The price you see is the price you pay, regardless of whether you use a credit card, debit card, or a digital wallet.

9. Payment security

All transactions on kizera.com are encrypted using industry standard TLS. Our checkout is hosted on Shopify's PCI DSS Level 1 compliant payment infrastructure.

We do not receive, store, or have access to your full card number, expiry date, or security code. Card details are transmitted directly to our payment processor. Where PayPal, Apple Pay, Google Pay, or Shop Pay is used, authentication takes place entirely within that provider's environment and your card details are never shared with us.

For more information about how we handle the limited payment-related data we do receive, please see our Privacy Policy.

10. Declined payments, verification, and cancellations

A payment may be declined by your issuer for reasons outside our control, including insufficient funds, an expired card, an incorrect billing address, or an issuer-side fraud block. We do not receive the specific reason for a decline. If your payment is declined, please contact your bank or card issuer directly.

We reserve the right to request additional verification before shipping, or to cancel an order and refund it in full, where:

The billing and shipping information does not match and cannot be verified
The order is flagged as high risk by our fraud screening tools
A product is out of stock or has been listed at a manifestly incorrect price
We have reason to believe the order was placed fraudulently or violates our Terms of Service

If we cancel your order for any of these reasons, we will notify you by email and refund any amount charged in full.

11. Failed, duplicate, or pending charges

If you see a pending charge for an order that did not complete, this is usually a temporary authorization hold placed by your bank. Authorization holds normally release automatically within 3 to 10 business days, depending on your issuer.

If you believe you have been charged twice for the same order, contact us at support@kizera.com with your order number and the date and amount of both charges. We will investigate and, where a duplicate charge is confirmed, issue a full refund of the duplicate amount.

12. Refunds

Refunds are issued to the original payment method used for the purchase. We cannot refund to a different card, account, or payment method.

Once we approve and process a refund, the funds typically appear within 5 to 10 business days, depending on your bank or card issuer. Processing times after we release the refund are controlled by your financial institution and are outside our control.

Full details of eligibility, timeframes, and return conditions are set out in our Refund Policy.

13. Billing disputes and chargebacks

Please contact us first. Most payment issues can be resolved quickly and directly. Email support@kizera.com or call +1 929 612 7506 during our support hours, and we will respond within 1 business day.

You retain your full rights under United States law. Under the Fair Credit Billing Act, you may dispute a billing error on a credit card account by notifying your card issuer in writing within 60 days after the first statement showing the error. If you paid by debit card, the Electronic Fund Transfer Act provides comparable error resolution rights, and you should contact your bank promptly. Nothing in this policy limits those rights.

If you file a chargeback, we will cooperate fully with your issuer's investigation and provide documentation of the order, shipment, and any correspondence.